Privacy Statement

This privacy statement covers The David Sheldrick Wildlife Trustís websites at www.sheldrickwildlifetrust.org and www.elephantdiaries.org and the David Sheldrick Wildlife Trust (UK Registered Charity Number 1103836)

The David Sheldrick Wildlife Trust (DSWT) respects the privacy of all visitors to its websites and will take all reasonable steps to ensure that your data is kept securely.

The following questions and answers should help you to understand what information we collect, how it is used and what happens to it.

What information do we collect?

Non-Personal Information, such as IP address, pages viewed and files downloaded. This helps us to monitor the sites performance, determine how many people visit the site, identify what pages are most popular, and how regularly people visit.

Personal Information, such as name, address, telephone number, email address, bank details etc. This information is only collected in connection with specific activities, such as donations, feedback, newsletter requests etc.

What happens to your personal information?

When you make a donation or a purchase via the site, we may need to collect information about you to process the transaction, and if necessary, fulfill your order and provide you with the products (fosterings) you expect.

This information may include, but is not limited to, details such as your name, your address and your credit card details. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. We do not store credit or debit card details at any time.

This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

You may contact us at any time to request that we remove your details from any of our systems.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

The Data Protection Act

Any personal information submitted via the sheldrickwildlifetrust.org website is treated in accordance with the Data Protection Act (1998). This means that you have a right to advise us at any time if you no longer wish to receive mailings from us.

Cancelling a fostering or fostering gift

The fostering programme is automated and as such, unless you have selected a specific date in the future from which you wish your fostering or fostering gift to commence, it will be processed immediately.

If you decide after completing your order that you would like to cancel it, please email rc-h@africaonline.co.ke or infouk@sheldrickwildlifetrust.org Emails received within 21 days of the original order will be credited back to your credit/debit card in full. Emails received after that time will be reimbursed at the discretion of the Charityís Trustees.

Returns Policy

Due to the nature of our elephant and rhino fosterings programmes, being electronic/web based, these goods cannot be returned. You do though retain the right to cancel your order within 21 days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.

For any products purchased through our art store or elephantdiaries.org website you are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Please note that any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Contact Us

Should you need to contact us for any reason related to our privacy statement, fostering donations or any other matter, you can go to our contact us page on the website or use the details provided here:

Telephone: +44 (0) 1372 378 321
email: infouk@sheldrickwildlifetrust.org

or write to us at:

The David Sheldrick Wildlife Trust
2nd Floor
3 Bridge Street
Leatherhead
KT22 8BL
United Kingdom.

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The David Sheldrick Wildlife Trust   P.O. Box 15555 Nairobi Kenya

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